Code of Ethics

As a member of the Repair Pal program we agree to:

⇒ Recommend corrective and maintenance services and explain to the customer which of these is required now to correct existing problems and which are for preventive maintenance.

⇒ Offer customers a price estimate for work to be performed.

⇒ Obtain prior authorization for all work done, in writing or by other means satisfactory to the customer.

⇒ Make every effort to keep the customer informed about appointments and completion deadlines.

⇒ Furnish an itemized invoice for parts and services, priced fairly, which clearly identifies any used or remanufactured parts. Replaced parts may be inspected upon request.

⇒ Furnish or post copies of any warranties covering parts or service. Use quality CARQUEST Auto Parts, guaranteed coast to coast.

⇒ Provide and honor CARQUEST manufacturer warranties.

⇒ Exercise reasonable care for the customer's property while it is being serviced.

⇒ Make every effort to fix the customer's vehicle right the "first time".

⇒ Maintain a system for fair settlement of customer's complaints.

⇒ Cooperate with established consumer complaint mediation activities.

⇒ Uphold the high standards of the profession and seek to correct any or all abuses within the automotive industry.