Code of Ethics
As a member of the Repair Pal program we agree to:
⇒ Recommend corrective and maintenance services and explain to the customer which of these is required now to correct existing problems and which are for preventive maintenance.
⇒ Offer customers a price estimate for work to be performed.
⇒ Obtain prior authorization for all work done, in writing or by other means satisfactory to the customer.
⇒ Make every effort to keep the customer informed about appointments and completion deadlines.
⇒ Furnish an itemized invoice for parts and services, priced fairly, which clearly identifies any used or remanufactured parts. Replaced parts may be inspected upon request.
⇒ Furnish or post copies of any warranties covering parts or service. Use quality CARQUEST Auto Parts, guaranteed coast to coast.
⇒ Provide and honor CARQUEST manufacturer warranties.
⇒ Exercise reasonable care for the customer's property while it is being serviced.
⇒ Make every effort to fix the customer's vehicle right the "first time".
⇒ Maintain a system for fair settlement of customer's complaints.
⇒ Cooperate with established consumer complaint mediation activities.
⇒ Uphold the high standards of the profession and seek to correct any or all abuses within the automotive industry.